Frequently Asked Questions
What is the warranty period for your trailers?
5-Year Structural Warranty applies to all brand-new trailers. Please note, this does not cover surface rust, misuse, damage, or improper treatment (T&Cs Apply).
1-Year Limited Warranty covers leaf springs, lights, wiring, jockey wheel, and all other components.
Used or Second-hand trailers and parts are not covered under this warranty.
What does ‘Hot Dip Galvanised’ mean?
Hot dipped galvanising is a process where the trailer is coated in molten zinc, providing superior corrosion resistance. Hot dipped galvanised trailers are more durable and require minimal maintenance.
What is the Trailer ATM and how do I find it?
The Aggregate Trailer Mass (ATM) is the total weight of the trailer when fully loaded, without being attached to a towing vehicle. You can find the ATM marked on the trailer’s compliance plate or in the registration documentation.
What is the Trailer Tare Mass and how do I find it?
The Trailer Tare Mass is the weight of the trailer itself, without any load. It represents the empty weight of the trailer. You can find the Tare Mass on the trailer’s compliance plate or in the registration documentation.
Where do I find the maximum loading capacity of my trailer?
To find out the maximum loading capacity, subtract the Tare Mass from the ATM, as marked on the trailer’s compliance plate.
Can you register trailers on-site?
Yes, we offer on-site registration services during pickup for customers in Victoria. We provide the number plate and registration documents on the spot.
Do I need to register my trailer?
All of our trailers must be legally registered according to VicRoads guidelines. A trailer can be registered under the name of an individual or a company.
Are any of your trailers exempt from registration?
No, our trailers are not exempt from registration since they do not meet the criteria for exemption in Victoria. A light trailer is exempt from registration if it:
- Has a tare mass of less than 200kg when unladen,
- Is not wider than the towing vehicle,
- Measures 3m or less in length, including the drawbar,
- Is not used for business purposes.
Can I register your trailers interstate?
Yes, our trailers can be registered in other states, but this requires the customer to familiarise themselves with their state’s rules and regulations. We can provide a 7-day travel permit to tow the trailer from Victoria to the desired state. Please contact us for more information.
Do you offer delivery services?
We offer FREE delivery within a 15km range from Boronia 3155. We also provide delivery services across Australia. Please contact us for a delivery quotation.
Do you offer financing options?
We offer various financing options to make purchasing easier. Please visit our Finance page or contact us for more details.
Do you sell trailer parts?
Yes, we offer a wide range of trailer parts and accessories for maintenance and upgrades.
Can you customise trailers?
Yes, our trailers can be customised to suit your needs. Please contact us for further information and to discuss your specific requirements.
How often should I service my trailer?
We recommend scheduling service every 12 months for your trailer. Regular servicing is crucial for maintaining optimal performance and safety, preventing costly repairs, and ensuring a longer lifespan for your trailer. Please contact us to book an appointment.
What are the benefits of choosing a dual axle over a single axle trailer?
Increased Load Capacity: Dual axle trailers can carry heavier loads.
Improved Stability: They offer better stability and less sway.
Better Weight Distribution: This reduces stress on each axle and tyre.
Enhanced Safety: In case of a tyre failure, the other tyres can support the load.
Smoother Ride: Generally provides a smoother towing experience.
What are the benefits of choosing a single axle over a dual axle trailer?
Lower Cost: Generally less expensive to purchase and maintain.
Lighter Weight: Easier to tow.
Maneuverability: More agile, easier to handle in tight spaces.
Simpler Maintenance: Fewer tyres, brakes, and bearings to maintain.
What is the difference between rocker roller and slipper springs?
All of our tandem trailers come with rocker roller suspension, which provides improved load distribution, enhanced ride quality, and increased durability, in comparison to slipper springs.
Better handling, adjustable for varying loads.
Ideal for heavy or uneven loads.
Absorbs road shocks effectively.
Provides a smoother and safer towing experience.
What are Eye to Eye (Shackle) Springs?
Eye to Eye Leaf Springs (Shackle Springs) offer improved ride comfort, can carry heavier loads, last longer, and cause less wear and tear on the trailer’s chassis compared to slipper springs. That’s why we use these springs on our single axle trailers.
Is the tilt option standard on all your single axle trailers?
Yes, all our single axle trailers come with a manual tilt/tipper option at NO EXTRA COST, making unloading easier and more efficient.
Are your trailer canvas covers removable?
Yes, our canvas covers (including the roof bars) are designed to be easily removable for your convenience.
Where are your trailers manufactured?
Our trailers are imported and assembled in Australia. They undergo rigorous testing and are designed in accordance with the Australian Design Rules (ADR). Additionally, they are approved and certified under the Road Vehicle Standards Act 2018 (RVSA), supported by testing reports from accredited facilities.
It is important to be aware that products failing to meet ADR standards not only carry quality risks but may also affect your insurance claims.
We can also manufacture Australian Made trailers, both painted and galvanised, based on orders.
Why is my galvanised trailer floor wobbly or uneven? Is it normal?
A slightly uneven or wobbly floor is normal for galvanised box trailers. This happens during the hot dip galvanising process, where the steel floor is coated in molten zinc to prevent rust and corrosion. The extreme heat (around 450°C) can cause minor expansion and contraction of the steel, sometimes leading to small ripples in the floor.
This does not affect the trailer’s structural integrity, durability, or warranty. It’s purely a cosmetic result of galvanising and is common across all galvanised trailers. You can easily fix this by adding a plywood sheet, rubber mat over the galvanised floor.
