Refund & Returns Policy
Trailer and Trailer-Related Purchase
For all trailer purchases, we do not accept change of mind refunds and returns after the trailer has been collected or delivered, regardless of its registration status. This policy applies to all items on the invoice.
Items not eligible for return and refund:
- Trailers
- Cage, Ramps, Ladder Racks, and Canvas Cover that have been installed and/or modified
- Spare wheels
- Replacement, modification, and installation services, including labour charges that were agreed upon, completed, and accepted on-site
- Custom-made items (manufactured or ordered to specific customer requirements)
- Registration fees
- Payment surcharges or processing fees for card payments (Visa, Mastercard, Amex incur 1.7% surcharge in-person; 2.3% online; PayPal 2.5%)
- Freight & Delivery costs
Trailer Parts Purchase
While all our products comply with Australian Standards, they may vary in appearance and installation requirements. If a part doesn’t suit your setup, we’re happy to offer a refund for the products listed below, provided the return is made within 7 days of the invoice date.
Eligible items for change of mind refund and return:
- Coupling
- Jockey Wheel
- Break-Away Units
- Coupling Lock
Conditions for Returns:
- Items must be unused and in their original packaging.
- Return requests must be made within 7 days of the invoice date.
- Original shipping charges and card fees are non-refundable for change-of-mind returns.
- Customers are responsible for return shipping costs.
Return Process:
- Contact our customer service team by clicking HERE to initiate the return.
- Provide your invoice number and details of the item(s) you wish to return.
- Our team will provide you with a return authorisation and instructions on how to send your item(s) back to us.
- Refunds will be issued to the original method of payment within 14 days of receiving the returned item(s).
Products with Issues
We are happy to offer a replacement of the same type or a refund for any major issues found within our products that are not caused by:
- Misuse of the product
- Damage noticed prior to purchase and agreed upon by the customer
- Problems caused by any action by someone other than our staff
Claim Procedure:
Warranty claims must be made directly with the selling distributor or authorised branch. The trailer/item must be returned to the original place of purchase for inspection. Transport and delivery costs to and from the service location are the responsibility of the purchaser.
For any further queries or assistance, please contact us HERE.