Top Galvanised Trailer 5 Years Structural Warranty

Structural Warranty (5 Years)
Top Galvanised Trailer (“we”, “us”, “our”) warrants that all trailers we manufacture or assemble are free from defects in material and workmanship under normal use for a period of five (5) years from the original date of purchase by the original owner, provided the trailer is regularly serviced by Top Galvanised Trailer in accordance with the service schedule outlined below.

This warranty covers the trailer frame and associated components, including but not limited to the trailer body, floor, drawbar, door frame, and safety chains.

Warranty Conditions

  1. Obligations:
    Where a defect in materials or workmanship is confirmed by us, we will repair or replace the defective part at no cost to the original purchaser for parts and labour.

  2. Claim Procedure:
    Warranty claims must be made directly with the selling distributor or authorized branch. The trailer must be returned to the original place of purchase for inspection. Transport and delivery costs to and from the service location are the responsibility of the purchaser.

  3. Servicing Requirements:

  • The first service must be completed within three (3) months or 500kms of purchase (whichever occurs first).

  • Ongoing servicing must be completed every six (6) months or every 1,000kms (whichever occurs first).

  • All services must be performed by Top Galvanised Trailer or an authorized Top Galvanised Trailer service centre to maintain the validity of the warranty.

  • A full record of services must be retained and presented for any warranty claims.

  • Wheel nuts must be checked every 50–100kms.

Failure to service the trailer as outlined above or to provide valid service records will void this warranty.

  1. Maintenance Obligations:
    Before each use, the owner must inspect tyres, nuts, bolts, moving components, safety chains, lights, and the overall trailer condition for any damage, leaks, or abnormal noises. Failure to maintain the trailer may void the warranty.

Warranty Exclusions

This warranty does not cover:

  • Surface rust resulting from normal wear and tear, exposure to elements, or neglect.

  • Damage resulting from accidents, misuse, overloading, neglect, abuse, or acts of nature (e.g., storms, floods).

  • Unauthorized modifications or repairs.

  • Accessories and components not manufactured by Top Galvanised Trailer, including but not limited to hydraulic hoists, axles, brakes, lights, winches, tyres, and wheels (these are covered by the component manufacturer’s warranty).

  • Damage resulting from continued use after a defect becomes apparent.

  • Freight, transport, or travel costs associated with repairs.

  • Consequential or incidental damages.

Note: All broken or faulty parts subject to a warranty claim must be returned to Top Galvanised Trailer for inspection prior to replacement being supplied. Replacement parts will not be provided unless the defective parts are returned first.

Compliance with Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty provides benefits in addition to your rights under Australian Consumer Law.

Return Policy

Non-refundable items:

  • Custom-made items (manufactured or ordered to specific customer requirements)

  • Registration fees

  • Payment surcharges or processing fees for card payments (Visa, Mastercard, Amex incur 1.6% surcharge in-person; 1.75% online; PayPal incurs 2.5%)